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Not pairing

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‎01-07-2016 10:16 - last edited on ‎09-06-2020 20:42 by Fitbit Moderator

‎01-07-2016 10:16 - last edited on ‎09-06-2020 20:42 by Fitbit Moderator

I've tried both on my android phone and pc. I click to add device, hold fitbit for 3 seconds, 4 numbers appear and i enter them in the app. It just spins forever and fails. On the pc it says unable to connect to fitbit.com on the android no error message. I dont know if fitbit server is having issues right now or what....
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3 REPLIES 3

‎01-08-2016 07:55

‎01-08-2016 07:55

Hi @Jeffchitown welcome to the Community! Sounds too bad that you're having these issues when you attempt to set up your tracker. Let me suggest you something, on your PC, please try to uninstall the Fitbit Connect software and reinstall it, then try to set up your Fitbit. If the same error appears, then try to uninstall the Fitbit app and reinstall it. In addition, I would like you to perform a restart of your tracker before start the set up process again. 

 

Let me know if this works! I'll be around. Woman Happy 

Heydy | Community Moderator, Fitbit
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‎12-17-2019 21:43

In response to HeydyF

‎12-17-2019 21:43

Neither of my nor my husbands fitbits will pair they are not being recognised tried following on MULTIPLE occasions. 

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‎12-17-2019 21:45

In response to Blankest

‎12-17-2019 21:45

Neither my husband nor my own Fitbit will pair with either of our iPhones are using iOS 13.3. We have tried uninstalling and reinstalling the app is rebooting the devices turning on and off the Bluetooth ensuring that no other Bluetooth device is open we have even tried setting up new accounts nothing works devices will not pair

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