Not pairing

[Mobious]

I have had charge 3 for 6 months and have had no issues until the 22nd. Will not pair after resets on phone or device. I have uninstalled the app it is up to date as well, I have tried the setting on my phone and says "unable to connect, make sure bit bit is ready to pair."  

I don't like how fit bit doesn't take blame for their product and customer service. My daughter's band broke, sank into a lake and they said it was our issue when the band was a clear manufacturing issue, and the fact it's sitting in a lake is a huge environmental issue they don't care to address.

I'd like this issue fixed and no I will not take my phone being an issue because it's not. This device will not pair on any other device. So this is a fit bit issue. 

[Rich_Laue]

You mention having issues on the 22nd, where these sync issues? If so the worse thing a user can do is remove the tracker from the app. 

Has your Charge 3 been removed from your Fitbit account. @Mobious 

We do not pair a charge 3 to the phone through the phone settings. 

We setup the charge 3 through the Fitbit app. Is this what you are doing? 

If so, at what step does the failure occur at? Any error messages to pass on? 

Thanks. 

[Mobious]

The Bluetooth hooks up to the fit bit to track your info. So yes the fit
bit hooks up to the phone.

[Rich_Laue]

@Mobious are you saying that everything is now good? 

Yes the tracker gets connected to the phone, but it is the Fitbit app, not the user, that does the connection.