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Not receiving Fitbit Pay verification message

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‎08-16-2021 03:33 - last edited on ‎08-16-2021 04:24 by Fitbit Moderator

‎08-16-2021 03:33 - last edited on ‎08-16-2021 04:24 by Fitbit Moderator

When I added my card. I got through the process to the card verification. I select SMS text and I didn't receive a code. I tried again and still haven't gotten an code.

 

 

 

Moderator edit: subject for clarity

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‎08-16-2021 04:28 - edited ‎08-16-2021 04:29

‎08-16-2021 04:28 - edited ‎08-16-2021 04:29

Hello @chillyh. Welcome to the community forums! 

 

Thank you very much for the detailed information and for any steps you've followed prior to posting. At this time, if you have followed all the recommended steps suggested in this help article and the inconvenience has persisted, my best recommendation is that you please contact our Support Team for further assistance. 

 

Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal. Click here to get connected. Also, please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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