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Not receiving Sleep Score

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‎02-20-2020 07:31 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

‎02-20-2020 07:31 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

I have a Fitbit charge 2. I am having trouble with the sleep score. If I reset the fit bit before bed it will record score but if I don’t, it doesn’t record

 

Moderator edit: Subject for clarity 

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‎02-21-2020 17:14

‎02-21-2020 17:14

Hi @Mary-bcmfc, welcome to the Community Forums!

 

Thanks for bringing this to my attention and the details that were shared in your post, your patience troubleshooting this matter is appreciated. You must see sleep stages to see a sleep score. For more information, see What should I know about sleep stages?

If you see sleep stages but don’t see a sleep score:

 

  • Note that it may take a few minutes for your sleep score to appear. 
  • Update the Fitbit app to the latest version. For instructions, see About the Fitbit app.

 

Let me know if you have any additional questions.

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