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Not receiving badges

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‎08-20-2020 06:37 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

‎08-20-2020 06:37 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

Since August 16th no new badges are showing up on my profile. I’ve done 5,000-15,000 steps each day (I always do), but no new badges show up. I’ve hit my 50lb weight loss... No new badge. I’ve synced as much as I always do, I’ve tried turning my phone off and on again... Nothing. According to my profile I haven’t earned any new badges since August 16th, even though the syncs work and show my steps and workouts every day...?!

 

Moderator Edit: Clarified subject

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‎08-21-2020 17:37

‎08-21-2020 17:37

Hi @AutumnWillow, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post, I'm sorry to know that you haven't received your badges. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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