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Not receiving email verification to setup

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‎02-04-2020 16:06 - last edited on ‎09-22-2020 15:03 by Fitbit Moderator

‎02-04-2020 16:06 - last edited on ‎09-22-2020 15:03 by Fitbit Moderator

I'm glad I was gentle in getting my new Charge 3 out of the box because I am now 2 hours into the set up with nothing but problems and about to send it back for a full refund. Chat? Doesn't work... Phone support? I've been on hold forever (actually there is no sound on hold so they may have cut off my call). I can not for the life of me get the email verification I need to start using this new device... why is this so hard? Where is the ability to email Fitbit to get an answer? Since they have put some kind of bug in the chat so you can't use it. Looks like a trip to the post office tomorrow.

 

 

Moderator edit: subject for clarity

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‎02-05-2020 05:05

‎02-05-2020 05:05

Welcome to the Community, @DLB0227.

 

I understand how are you feeling and appreciate all the feedback provided. I would like to know if you keep having problems pairing your tracker? Have you checked your spam folder? Are you entering correctly your email address?.

 

I hope to hear from you soon. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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