Not receiving notifications after iOS update

[Penstraw]

Fitbit charge 2 has not been able to get notifications (messages) since the latest ios update.  I sync not to a phone but with an ipad pro

Moderator edit: Subject for clarity 

[Rich_Laue]

Hello @Penstraw see the pink banner at the top of the page. 

I sap moved your Charge 2 question out of the Charge 1 board. 

[RicardoFitbit]

Hello @Penstraw, welcome to the Community Forums! 

Thanks for bringing this to my attention. Just as our friend @Rich_Laue suggested, please check this post for more information and details about the notifications inconvenience you're currently experiencing with your Charge 2 and your iOS mobile device. 

Let me know if you have any additional questions.

[Penstraw]

Last night everything came back on.

[RicardoFitbit]

Thanks for your reply @Penstraw, it's a pleasure to continue assisting you.

Your update is appreciated, I'm really happy to know that the syncing difficulties were resolved and now your Charge 2 is working as the way it was designed. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be here.

See you around, it was a pleasure to help you.

[SpareRibz]

Hi new to this forum. I’m having the same issue no notification also after my update. Help!!!

[RicardoFitbit]

Welcome aboard @SpareRibz, sorry for the delayed reply.

I'm sorry to know that you're experiencing the same inconvenience. To move forward with your concern, can you please let me know if you took into consideration the steps that were shared on my previous post? If not, I highly recommend you to try them out and let me know if the issue persists.

Keep me posted please. 

[josiepcosta]

I tried the step numerous times every day.  What else can I do???  I recently reset the charge 2.   Totally lost on next steps?!?

[SpareRibz]

Will try again.

MARY 
Sent from my iPad

Moderator edit: Removed personal information 

[RicardoFitbit]

Welcome aboard @josiepcosta and thanks for your reply @SpareRibz, it's a pleasure to continue providing assistance with this.

@josiepcosta Thanks for restarting your device prior to posting. Can you please confirm if the steps from this post were already tried? Keep in mind that such steps are if you're using an iOS mobile device and you experienced such notification difficulties after updating to iOS 13. Keep me posted please.

@SpareRibz Your patience is appreciated. Please let me know the outcome of your situation after trying such steps so we can move forward.  

I'll be around.