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Not receiving notifications

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‎03-27-2019 07:54 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎03-27-2019 07:54 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

My notifications were working perfectly until 3 months ago. I have made sure my notification is on even on the watch, my app is updated and I always turn my phone off. Please help.  I purchased this watch to for this feature so I would like to be able to use it. 

 

Thank you in advance, 

 

Moderator edit: updated subject for clarity

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‎03-27-2019 18:21

‎03-27-2019 18:21

@SassyMe Welcome to the Fitbit Community.

 

I'm sorry to hear that you are not receiving notifications. The Samsung Galaxy S8 is part of the list of compatible devices so you shouldn't experience any problem. If you haven't done it already, please follow our troubleshooting steps to resolve issues with notifications.

 

If you have any question, please don't hesitate to contact us back.

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