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‎02-24-2020 19:19 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

‎02-24-2020 19:19 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

Hey guys! I recently changed my phone number and I cannot for the life of me get my Fitbit to receive texts or phone calls. I’ve tried everything. Reconnecting and disconnecting Bluetooth. Forgetting the device. Making sure all settings in app and iPhone settings were set correctly. Someone please help! 🙂

 

Moderator edit: Subject for clarity 

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‎02-25-2020 12:39

‎02-25-2020 12:39

Hi @VBryja, welcome to the Community Forums!

 

I appreciate the details that were shared in your post and for troubleshooting this matter prior to posting. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

 

Keep me posted and let me know if you have any additional questions.

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