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Not receiving text messages on Charge 2

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‎08-30-2020 10:29 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

‎08-30-2020 10:29 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

My Fitbit charge 2 is not receiving texts- only calls. I restarted my device, turned off notifications and turned them back on, turned off Bluetooth and turned it back on. I’ve tried it all- even deleting and reinstalling my device. What do I do? Every setting is on and allowing for texts to come through but they just aren’t. 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎08-30-2020 19:00

‎08-30-2020 19:00

Hi @jessicashultz, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

 

I'll be here if further assistance is needed.

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‎08-30-2020 20:08

In response to RicardoFitbit

‎08-30-2020 20:08

Hi, I’ve tried all of these. What else can I do?

Sent from my iPhone
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‎08-31-2020 20:53

In response to jessicashultz

‎08-31-2020 20:53

Thanks for your reply @jessicashultz.

 

I'm sorry to know that the issue persists but thank you for taking into consideration the troubleshooting steps that were shared on my previous post. To better assist you and further investigate, can you please let me know which phone are you using with your Charge 2? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please troubleshoot the app following the next steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply. 

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‎09-10-2020 11:59

In response to RicardoFitbit

‎09-10-2020 11:59

Hi, thanks for getting back to me. I am using my iPhone 8 Plus. I haven’t had a text message issue in the past and recently picked up my Fitbit again for everyday use. Calls are coming through no problem and every setting that should be set for incoming notifications is set correctly. What else can I do? I do not want to purchase a new Fitbit and spend more money. 

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