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Not receiving text notifications

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‎09-12-2019 14:19 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-12-2019 14:19 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

my fitbit is logging steps, sleep but not sending me my text messages.

and syncing is not happening on a timely manner.

please advise. thanks.

 

Moderator edit: Subject for clarity 

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‎09-13-2019 16:40 - last edited on ‎09-17-2025 10:50 by Fitbit Moderator

‎09-13-2019 16:40 - last edited on ‎09-17-2025 10:50 by Fitbit Moderator

Hello @Common7, welcome to the Community Forums! 

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? Are you receiving phone call notifications or you're not receiving any type of notifications on your device?

If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Charge 2 are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

Keep me posted.

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