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Not receiving verification email

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‎07-19-2020 10:55 - last edited on ‎09-15-2020 16:41 by Fitbit Moderator

‎07-19-2020 10:55 - last edited on ‎09-15-2020 16:41 by Fitbit Moderator

Hi, My fitbit app will not send a verification email.  Also, I tried on the computer.  I had to reset a new account last night. I have 

deleted the app and reinstalled

soft closed on the fitbit

I don't know how to clear the cache on fitbit. I cleared Safari (it was the only youtube I could find)

I'm afraid if I buy a new fitbit, it still won't sync to my email since that seems to be the problem.

 

 

Moderator edit: subject for clarity

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‎08-07-2020 19:23

‎08-07-2020 19:23

Welcome to the Fitbit Community, @erobbins.

 

I am sorry to hear you're not receiving the verification email. Thanks for trying to resolve this, I appreciate the additional details and understand your concern, I am here to assist you. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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