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Not recording stairs

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‎10-16-2019 15:47 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

‎10-16-2019 15:47 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

My Charge 2 records steps but never shows I've done more than one flight of stairs a day.  Is there a way to get this fixed?

 

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‎10-16-2019 16:49

‎10-16-2019 16:49

Welcome to the forums!

 

How Floors how counted

 

Floors are counted using an altimeter. An altimeter is a sensor that calculates altitude based on atmospheric pressure and atmospheric pressure decreases with increasing elevation, so the it calculates elevation gain based on the reduction in atmospheric pressure. Your trackers register a floor when they detect continuous motion combined with an elevation gain of about 10 feet. Given the fact that 10 feet is an average between residential and commercial floor heights, although commercial floors in particular tend to be higher than residential floors.

 

It will add floors when it is windy or cold.

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Wendy | CA | Moto G6 Android

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