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Not recording steps up and down stairs accurately. Why?

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‎01-12-2019 09:23 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-12-2019 09:23 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

I go up and down stairs, rarely shows. Any reason why?

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‎01-12-2019 10:46 - edited ‎01-12-2019 10:48

‎01-12-2019 10:46 - edited ‎01-12-2019 10:48

Welcome to the forums!

 

You must go up 10 feet in elevation for it to count a floor. It will never count floors going down Only up.

 

Edit to add if you stop at all while going up it will also not count, or if your holding on to the rails

 

 

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Wendy | CA | Moto G6 Android

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