Not resetting steps at midnight

[Abbadaba]

Why is my Fitbit not erasing steps at midnight?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Abbadaba thanks for bringing this to my attention, welcome to our Fitbit Community!

Seems odd that your device is not resetting your steps at midnight as the way we designed. Can you please let me know how many days you experienced this situation? Also, I recommend you to restart your device following the steps from our help article: How do I restart my Fitbit device? and let me know how it goes. 

I'll be around, let me know if you have any additional questions. 

[Abbadaba]

Reset my Fitbit , and steps were erased at midnight . Thanks


Sent from my iPhone

[bholdthecross]

I woke up to the same problem as others today...my steps were not erased at midnight.  I have followed the steps to reset/restart my Fitbit, but am still showing over 22,000 steps for today.

Any other ideas?

[RicardoFitbit]

Hello guys! I'm here to continue providing assistance, my sincere apologies for the delay in responding. Thanks for your reply and update @Abbadaba, also, welcome to our Community Forums @bholdthecross I'm happy to give you a hand with this.

@Abbadaba I'm happy to know that the restart process on your Charge 2 resolved this uncommon situation, please don't hesitate to contact me back if you have any additional questions or require further assistance with your device, I'll be here ready to help. 

@bholdthecross Seems odd that the restart process didn't resolve your concern, thanks for trying this troubleshooting step prior posting. Can you please let me know when was the first time you experienced this and how many times since then? I'll be looking to your reply to move forward with you.

I'll be around if you need anything else. 

[JeanetteEnser]

I've got exactly the same problem today. It's the first time this has happened and on resetting it, the steps still include yesterday's. However, the back up screens show the right number. Any suggestions?

[bholdthecross]

HiI did the reset as suggested in someone else's post. It didn't have an impact at the time, but after midnight of that day, it did reset correctly and I haven't had a problem since. Good luck!

[bholdthecross]

Hi,

The reset process did not immediately correct the issue, but my fitbit did reset to 0 correctly at midnight and I haven't had any issues since.

Thanks for getting back!

[RicardoFitbit]

Hi again! It's a pleasure to continue providing assistance with your Charge 2 devices, sorry for the delayed response. Welcome aboard @JeanetteEnser and thanks for your reply @bholdthecross.

@JeanetteEnser Thanks for troubleshooting your device prior posting, your patience and effort are appreciated. Seems odd that after resetting your Charge 2 you're still experiencing difficulties. That said, can you please let me know when was the first time you experienced this and how many times since then? I'll be looking to your reply.

@bholdthecross Thank you for taking in consideration the restart process that was recommended, I'm glad to know that this procedure resolved your concern. Don't hesitate to contact me back if you need anything else, I'll be here ready to help.

See you around!