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Not seeing text messages.

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‎07-18-2019 19:56 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-18-2019 19:56 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

When I first set up my fitbit I could see who was texting and what the message was. Now I only get a message that tells me I have a new message. I have done all the trouble shooting steps but nothing works. Any suggestions. Thank you.

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‎07-20-2019 12:26 - last edited on ‎03-21-2025 09:08 by Fitbit Moderator

‎07-20-2019 12:26 - last edited on ‎03-21-2025 09:08 by Fitbit Moderator

@CherylR1955, welcome to the Fitbit Community! I hope you're doing well! Sorry for the delay in my reply. 

Let me help you with your text messages not showing its content. Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-20-2019 12:40

In response to AlvaroFitbit

‎07-20-2019 12:40

Hello, I have been dealing with the same issue for 2 weeks now, and got the same response... We will have it resolved shortly... :0/  

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