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Not syncing with challenges

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‎07-17-2019 14:22 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-17-2019 14:22 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

My workweek hustle team players are not able to sync! We have not been able to syncing in about 6hrs. Can someone advise of issues and expected resolve timeframe? 

 

 

Moderator edit: updated subject for clarity

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‎07-20-2019 09:14 - last edited on ‎03-21-2025 09:13 by Fitbit Moderator

‎07-20-2019 09:14 - last edited on ‎03-21-2025 09:13 by Fitbit Moderator

@dcash411, welcome! It's nice to have you on board! Sorry for the delay in my reply.

Let me help you with your Challenges. Which phone are you using? Is it compatible? You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here and here.

Let me know how it goes.

Alvaro | Community Moderator

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