Not syncing - Fitbit Community

Not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

Jamiemc12

1 0 0

After charging my charge 2, it no longer syncs and the time and date is wrong. Tried manual syncing, but still doesn't work

Best Answer

1 REPLY 1

SteveH

Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more

29089 5018 17600

The usual things to try when you get syncing issues are:

restart phone
restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
restart fitbit a few more times (it doesn't always work)
"forget" the fitbit in the phone's bluetooth settings
go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
if none of that works then contact customer support: contact.fitbit.com

Best Answer