Not syncing

[ADLawrenson]

The fit bit 2 won't sync with my phone,worked fine uptown 6.48 this morning

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com

[ADLawrenson]

Thanks very much, syncing now.

[Christine.C]

I’m so frustrated, I’ve tried all these things over and over and customer service can’t figure it out. The first one I got overheated when I turned it on so they sent me a new one and just got it yesterday and now it still won’t sync. I don’t get how a product so many people use can be so bad!

[HeydyF]

Hey guys! Welcome to the Community! 

@ADLawrenson, sounds great that the instructions that @SteveH posted above, helped you out. Please keep me posted if you have further questions or comments!

@Christine.C, Thanks for taking the time to try to connect the Fitbit that you received as a replacement. Let me ask you this, have you already unpair the previous Fitbit that was paired to your account? If not, please do it and if still have battery, please place the old one as far as you can while you are setting up the new one. Let me know if that works. 

I'll be around! 

[Christine.C]

Hi there! The first fit bit I had never synced up either, and it actually
ended up overheating in the process which is why I had to send it back and
received this new one.

[HeydyF]

Hey @Christine.C, thanks for your answer. What about syncing your new Charge 2 with another compatible device, or maybe a computer? If it is not syncing at all, you can contact our Support team again and let them know about this, so they can further assist you with this and get you back on track. 

Let me know the outcome!