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Not syncing

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‎06-05-2019 07:17 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

‎06-05-2019 07:17 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

Have just purchased a replacement iPhone. Replaced with exactly the same model phone(6splus).

My Fitbit will not sync. I have tried the following:

Switched Bluetooth on and off

Reinstalled the Fitbit app

Reinstalled the Fitbit device

Rebooted the phone

Still nothing...!!!!

 

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5 REPLIES 5

‎06-05-2019 07:58

‎06-05-2019 07:58

Think there is a problem with the app .i have seen loads of people complaint of the same problem.   Mine is not syncing with my fitness pal since I updated my phone. I have tried all the steps they tell you too and still nothing works properly my food diary is not syncing to Fitbit  and my steps are not syncing to my fitness pal..also all day sync keeps switching itself off 

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‎06-05-2019 08:10

In response to nannieannie2

‎06-05-2019 08:10

Waiting for someone from Fitbit to answer!!!

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‎06-05-2019 08:47

‎06-05-2019 08:47

yep, me too .  It stopped syncing after my 2.5 mile walk last night.  😞   Now it won't update my WW app and it's not recording steps today. The Charge2 itself shows steps but the app isn't.  

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‎06-05-2019 10:04

In response to Llaurra01

‎06-05-2019 10:04

Xi have exactly the same problem with my steps and exercise not syncing on myfitnesspal app from my fitbit app

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0 Votes

‎06-05-2019 10:29

In response to nannieannie2

‎06-05-2019 10:29

Same here, since yesterday no syncing in between Fitbit and MyFitnessPal. 

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