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‎11-21-2019 23:20 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

‎11-21-2019 23:20 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

Hi my phone reset on Tuesday,  it was connecting fine until yesterday morning (Thurs 21st) but now refuses to. When I try to refresh/update it momentarily sees the fitbit and then says no device found.

 

It is a Samsung galaxy S5.

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‎11-21-2019 23:30

‎11-21-2019 23:30

Hi

My phone does that occasionally. I usually turn my phone off and then on again. That usually sorts. Alternatively check both your phone and tracker have a decent charge again I find that helps. 

Hope that works. 

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