Not tracking distance during an exercise

[Paulajsy]

Hi, I am having problems with tracking my sport sessions, I have now got all the sports on my watch but after each session the distance I have done is not recorded. If anyone has any ideas pls let me know. Thank  you. 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Paulajsy I'm here to give you a hand with this, it's nice to see you again participating in our Community Forums.

Seems odd that your device is not recording the distance of your exercises. For me to better assist you, can you please let me know when was the first time you experienced this situation and how many times since then? Also, with which exercises you noticed this uncommon behavior? For more information and details about how to track your workouts, please check this help article. Additionally, I recommend you to restart your Charge 2 to refresh its performance. 

I'll be looking to your reply, let me know if you have any additional questions.

[Paulajsy]

Thank you so much for your help, I am hoping I have worked out the problem but will try and track my next exercise session. Thank you.

Sent from my iPhone

[RicardoFitbit]

You're welcome @Paulajsy thanks for your reply and update. My apologies for the delay in responding your post.

Don't hesitate to contact me back if you continue experiencing difficulties with your Charge 2 at the moment you track your exercise session, I'll be here if you need anything else. 

Hope that you have a great week, it was a pleasure to assist you.