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Not tracking walks etc since update

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‎09-10-2022 09:13 - last edited on ‎12-14-2022 13:52 by Fitbit Moderator

‎09-10-2022 09:13 - last edited on ‎12-14-2022 13:52 by Fitbit Moderator

Since the latest update (last week) i’ve had nothing but problems with my fitbit. Its not picking up distance of walks correctly when i’ve pressed the tracker (not even picking up half the distance). Screen keeps blacking out so I can’t see anything. Had fitbit for years & multiple trackers. If they don’t start sorting out these issues i will definitely be switching to Garmin for good.  

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4 REPLIES 4

‎09-10-2022 09:33

‎09-10-2022 09:33

My charge 4 was updated and we also have had nothing but problems with it. 'The battery now charged, depletes, recharges, runs down again- all in a days time. I updated on Sept 3, only to have 4 days of steps erased. Don't know what to do. Any ideas?

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‎09-13-2022 05:33

In response to pjliesch

‎09-13-2022 05:33

Yea same might battery’s also running out after 1 day

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‎09-14-2022 10:22

‎09-14-2022 10:22

It's not counting all my steps too. Frustrating. 

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‎09-15-2022 04:11

‎09-15-2022 04:11

Ever since the last update my fitbit has been pretty much worthless. Doesn't record sleep or steps. 

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