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Not working at all

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‎08-05-2019 00:06 - last edited on ‎09-06-2020 19:58 by Fitbit Moderator

‎08-05-2019 00:06 - last edited on ‎09-06-2020 19:58 by Fitbit Moderator

My versa has just showing the fitbit logo nothing else, not syncing with app at all. 

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‎08-05-2019 00:12

‎08-05-2019 00:12

First thing to try when a fitbit misbehaves is a restart using the following procedure:

 

  • Press and hold the back and bottom buttons until you see the Fitbit logo on the screen (again)

It does no harm and can sort out all sorts of issues. You might need to give it a few tries though as it's known to not always work.

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