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‎08-25-2019 07:22 - last edited on ‎09-06-2020 19:49 by Fitbit Moderator

‎08-25-2019 07:22 - last edited on ‎09-06-2020 19:49 by Fitbit Moderator

Hi my fitnit stocked and only showing a bar and nothing else happening. 

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‎08-26-2019 08:08

‎08-26-2019 08:08

@Khael welcome to our Fitbit Community! I'm happy to assist you with your Fitbit device since it's only showing a bar.

 

In order to assist you accordingly. please let me know what is the model of your Fitbit device.

 

In the meantime, restart it as described in this help article. After this, charge your Fitbit for 2-3 hours and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

View best answer in original post

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3 REPLIES 3

‎08-26-2019 08:08

‎08-26-2019 08:08

@Khael welcome to our Fitbit Community! I'm happy to assist you with your Fitbit device since it's only showing a bar.

 

In order to assist you accordingly. please let me know what is the model of your Fitbit device.

 

In the meantime, restart it as described in this help article. After this, charge your Fitbit for 2-3 hours and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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0 Votes

‎08-29-2019 11:37 - last edited on ‎09-03-2019 11:34 by Fitbit Moderator

In response to JuanJoFitbit

‎08-29-2019 11:37 - last edited on ‎09-03-2019 11:34 by Fitbit Moderator

I did some basic troubleshooting already, still showing me the same thing.
It's Fitbit HR.

Please see file attachment.

 

Hi my fitbit HR is not working it only show a bar on the screen and it does nothing. I tried to restar so many time and charge it over night but still I'm getting the same thing. What to do?

 

@JuanJoFitbit  what to do?

 

 

Moderator edit: merged replies

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‎09-03-2019 11:44

In response to Khael

‎09-03-2019 11:44

@Khael I'm sorry for the late response. However, I since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

Let me know if you have any questions! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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