Notifications and Heart rate tracker quit working

[Celestem]

The heart rate tracker on my Charge 2 quit working. Most everything else seems to be working except possibly Notifications. It looks as if there is one but when I open it there is nothing there. Everything is charged, what could be the problem?

Any input would be greatly appreciated.

Thanks

[RicardoFitbit]

Hello @Celestem welcome to the Community Forums!

I appreciate the details that were shared in your post. Let me share that your Charge 2 may have trouble finding a signal, usually because of the fit of the tracker. For example, wearing your tight tracker can tighten blood flow in your wrist and affect the signal. We also recommend experimenting with the height at which you place the tracker on your wrist. When you are not exercising, wearing the tracker just above the wrist bone - as you would with a watch - it usually works well. However, moving the tracker up to a few inches can be helpful when doing exercises or high intensity exercises that often bend your wrist.

If you wear the tracker correctly and the heart rate setting is not disabled, try changing the setting (Auto or No), then sync your tracker. The change will not take effect until you synchronize. If the heart rate still does not seem correct after synchronization, try restarting your tracker. Please restart your device.

Regarding the notifications concern, can you please let me know which mobile device you're currently using? Also, you are not receiving any type of notification on your Charge 2 or you receive just one type of notification? 

Keep me posted.