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Notifications delay in Charge 2

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‎07-16-2019 08:11 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-16-2019 08:11 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

Hello community, I have a Charge 2 and works great. But I have a little question about notifications from Android smartphone, Huawei P20 in my case.

 

Is it normal for messages or calls notifications to show up in my Charge 2 up to 10 seconds late?

 

Kind regards!

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‎07-17-2019 11:55 - last edited on ‎03-21-2025 09:45 by Fitbit Moderator

‎07-17-2019 11:55 - last edited on ‎03-21-2025 09:45 by Fitbit Moderator

@jsobalbarro18, a warm welcome to our Community!

Let me help you with your Charge 2 notifications delay. This depends on the stability of the bluetooth link between your phone and your tracker. You can try refreshing the link by doing the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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1 REPLY 1

‎07-17-2019 11:55 - last edited on ‎03-21-2025 09:45 by Fitbit Moderator

‎07-17-2019 11:55 - last edited on ‎03-21-2025 09:45 by Fitbit Moderator

@jsobalbarro18, a warm welcome to our Community!

Let me help you with your Charge 2 notifications delay. This depends on the stability of the bluetooth link between your phone and your tracker. You can try refreshing the link by doing the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer