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Notifications not working

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‎03-26-2019 14:04 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎03-26-2019 14:04 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

Notification service not running. A phone restart is required to re-enable notifications on your tracker".

I have a Huawei P20 Pro and I kero getting this message no matter how many times I restart my phone. Can you help please. 

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‎03-27-2019 11:44

‎03-27-2019 11:44

@152006 Welcome! It's good that the community is growing! 

 

I will help you with this issue. Make sure there isn't any battery or internet saving apps that may close the Fitbit app when it is working in the background. Also check the apps permissions by going to settings > apps > Fitbit > permissions. You can find additional instructions here.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-27-2019 12:14

In response to AlvaroFitbit

‎03-27-2019 12:14

I've just set the permissions so we'll see how it goes. The message only appears while app is syncing. But every time I open the app it wants to sync. Thanks

Sent from Yahoo Mail on Android
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