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Notifications on a samsung J4+

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‎06-16-2019 13:11 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

‎06-16-2019 13:11 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

My Samsung J4+ won't receive notifications. It is the newer version of the J5 which did receive them and isn't registered as a compatible phone on the list.  Why can't I receive notifications yet and when will the J4+ be compatible. I have been asking this since February this year.

 

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‎06-17-2019 11:36

‎06-17-2019 11:36

@Vonnie68 Welcome! It's great to see you around! 

 

Let me help you with your notifications. As you mentioned your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎06-19-2019 12:43

In response to AlvaroFitbit

‎06-19-2019 12:43

Thanks for your advice. I'm pleased to say that my notifications are
working with my phone now.
Thanks again for your help
Kind regards
Vonnie
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