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Notifications only showing sender's name

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‎08-06-2019 07:02 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

‎08-06-2019 07:02 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

I have reset and updated but all I get is the name now and not the message as well. I have it selected for sender and message. Is there a way to fix it?

 

Moderator edit: Subject for clarity 

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‎08-07-2019 11:51

‎08-07-2019 11:51

Hello @Sarahemolson welcome to the Community Forums, let me give you a hand with your Charge 2.

 

I appreciate the details that were shared in your post, let me share with you that we’re aware of this situation and working to identify a resolution as quickly as possible. We're sorry for any trouble this may cause to you and appreciate your patience while we look forward to getting you back on track. My best advise will be to keep your mobile device Android version, Charge 2 and Fitbit app up to date. Also, make sure that you're using a compatible device with our products and services.

In the meantime, please let me know if there's anything I can do to assist you in the meantime.

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