Replacement Charge 2 firmware update problem

[Boejakasja]

Hi, 

A few weeks ago my screen just cracked in two pieces and i received a new one from fitbit support. But this week, i tried to setup my new received Charge 2.

I choose add device, the app asks if i want to replace a existing device, i choose to continue. Then my phone searches and finds the new device, give in the pairing code... All fine until... The firmware update starts i always get a white dot with an exclamation mark in it. I waited waited... Nothing, always an error. I tried to do the firmware update on 3 devices, my phone, my tablet and my girlfriends phone (and yes they are fitbit supportedl. No results...

I spend several hours on this problem with no results... 

Turning on and off tablet

Turning on and off phones

Delete and reinstal fitbit app

Completely charge all devices 

Turn on and off bluetooth 

Restart fitbit

Use wifi 

Use 4G

....

At the end i just setup my Charge 2 with the broken screen again... 

The replacement fitbit is currently useless because it needs the firmware update to start tracking. They current firmware is 22.20.17

I am desperate... 

[AlvaroFitbit]

@Boejakasja, welcome! It's good that the community is growing! 

Let me help you setting up your replacement Charge 2 and thank you for troubleshooting this issue. Try clearing the connection between your phone and the tracker and then retry the setup. Please do the following:

• Go to your phone's bluetooth settings and remove all devices listed there.
• Restart your phone and restart your device. 
• Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
• You can find additional suggestions here.

Let me know how it goes.

[Queen29]

I have the same problem

 I don't know what to do anymore.