Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 not turning on

Replies are disabled for this topic. Start a new one or visit our Help Center.

Since the last 2 days, my Charge2 is not powering on. I charged it full for the entire night and did whatever trouble shooting tips mentioned on the website. It did start briefly for about 2 minutes and then conked off...how to solve the problem

 

 

Moderator edit: updated title format

Best Answer
0 Votes
3 REPLIES 3

@TUHIN, welcome! It's good that the community is growing! 

Let me help you with your Charge 2 not turning on and thank you for troubleshooting this issue. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

I followed whatever you mentioned but no result...

 

 

I had charged my fitbit charge 2 device with charger for 3 hours continuously.

It shows full charge but then when I unplug it, the battery shows NIL and drained.
 
I am unable to use this.
 
please help to resolve the issue asap.
Best Answer
0 Votes

They're going to tell you to contact customer support who will thank you for doing the troubleshooting before calling them and then if you're out of warranty, which is likely because Fitbit's warranty is only one year, then they will send you a 25% discount code towards a new product and won't offer to repair your current device.  I would recommend not replacing with a Fitbit as you will likely end up having the same issue again in 1-2 years when you're out of warranty again. 

Best Answer
0 Votes