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Notofications to tracker

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‎08-03-2019 11:55 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

‎08-03-2019 11:55 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

Not receiving notifications to my tracker, I have deleted app and set up again a couple of times but still not getting anything through. It is charge 2 and phone were app is on is a Samsung A70. Any help would be appreciated

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‎08-04-2019 02:44

‎08-04-2019 02:44

If notifications were working but have now stopped then it might be that the Charge 2 has been accidentally put into "do not disturb" mode. This is turned on / off by pressing and holding the button.

 

If they have never worked then it may due to the A70 not being on fitbit's list of supported devices at www.fitbit.com/devices Having said that, it's still worth going through their troubleshooting guide at https://help.fitbit.com/articles/en_US/Help_article/1610/

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