Only have 1 green light working

[B_silverthorn]

My Fitbit only has one green light working. I tried cleaning it and restarting it, but it still isn’t working and isn’t picking up my heart rate. I’ve only had my Charge 2 for a year and a half. 

[kk15405]

Hello!

@B_silverthorn Is it still showing the heart rate? You could ask Customer Services to see if you are eligible for a replacement Charge 2 / discount off another Fitbit.

[HeydyF]

Hey @B_silverthorn, let me give you a warm welcome to the Community! If only one light is working on the back of your Charge 2, I suggest you to try to change the heart rate monitor to ON/OFF/AUTO and sync every time you change that. I want to thank you for the tips you tried so far. If the issue persists, you can reach our Support team, as @kk15405 mentioned. 

Let me know how it goes! 

[B_silverthorn]

I tried and it didn’t work.. I’m not sure what’s wrong because it used to work perfect

[HeydyF]

Thanks for your reply and for trying the tips suggested @B_silverthorn! Considering that the issue persists, I have escalated your case with our Support team so they can further assist you. Please keep an eye on your inbox. 

Let me know how it goes! 

[B_silverthorn]

Thank you! Hoping to get it all figured out soon! 

[HeydyF]

You are more than welcome @B_silverthorn! I hope this get resolved soon. If you have further questions or comments, please let me know! 

I'll be around!