Other tracking devices?

[SunriseRun501]

My 5th for bit in four years has just died suddenly. This one lasted longer than the others but it was no longer under warranty. All fit bit can do is offer me a discount for a new one and tell me again that they have improved the quality since last time. Obviously I'm not going to waste my money

What other tracking devices do people recommend? 

[LiliyaFitbit]

Welcome to the forums @SunriseRun501 !

I appreciate your participation in the Forums and for sharing your experience with Fitbit products and Customer Support. I am sure the Customer Support team tried to help you in the best possible manner as each case is reviewed individually and the troubleshooting and solution that's being provided is based on the Fitbit Warranty. I understand your position and appreciate your feedback, we're constantly working on improving our devices and user experiences.

If you have any questions, feel free to let me know.

[202]

If you desire to look into other fitness devices, Garmin is Fitbits main competitor.  The Vivosmart line is comparable with Fitbit's Charge line..  Somethings Fitbit does better, other things Garmin does.  It comes down to which user base you want to align with.  

[jt_stl]

I'm on my 3rd Fitbit in 3 years. I have considered switching  to Garmin. The reviews of Garmin products on Amazon seem quite similar to problems reported in this forum. The big complaint seems to be the screen died (versus battery or band problems). I got the impression that while FitBit will accept a faulty product if bought through an authorized reseller, Garmin will only accept returns of products bought directly from Garmin. Otherwise, you need to go back to the store you bought it from. This may not be true, its based on reading Amazon reviews. But I'm not sure that any of these products are manufactured with the expectation that they will last more than a couple of years, at best.

[LiliyaFitbit]

Hi @202  and @jt_stl , it's nice to see you back! I am sorry for the delayed response. 

@202 and @jt_stl I appreciate your participation in the Forums and for sharing your experience and feedback. Fitbit's goal is to keep improving user experience by gathering important feedback from the Fitbit Community and implementing and enhancing new features and products.  

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Looking forward to seeing you around the forums!

[RuthKay]

I am in the same situation.  I am tired of the Fitbit devices lasting a year or less.  It is now time to give up on Fitbit and look for a more reliable device.

[LiliyaFitbit]

Hi @RuthKay , thanks for joining the conversation. 

Thank you for sharing your experience. I appreciate your feedback, we're constantly working on improving our devices and user experiences. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Looking forward to seeing you around the forums!