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Phone compatibility with my Fitbit

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‎02-01-2020 05:45 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

‎02-01-2020 05:45 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

Why is my suddenly not compatible with my fitbit charge 2? It has been in the past. All of the sudden it no longer is. I am very upset by this because it is a huge part of my life. 

 

Moderator edit: Subject for clarity 

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‎02-01-2020 08:19

‎02-01-2020 08:19

If your phone is not on the Approved Devices list, it may work for some functions and not others.

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‎02-05-2020 11:58 - last edited on ‎09-16-2025 08:44 by Fitbit Moderator

In response to SunsetRunner

‎02-05-2020 11:58 - last edited on ‎09-16-2025 08:44 by Fitbit Moderator

Hi @Lhippen22, welcome to the Community Forums! Sorry for the delayed reply.

Thanks for bringing this to my attention. To better assist you with this situation, can you please let me know which mobile device are you using? Keep in mind that if a mobile device isn't listed as a compatible device with our products and services, this doesn't mean that you can't use at all your device, however, some of the feature will not work as expected due to connection difficulties. Please check the entire list that was shared by @SunsetRunner for more details.

Let me know if you have any additional questions. 

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