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Pixelated screen

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‎08-15-2019 20:02 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-15-2019 20:02 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

Since I've updated my Fitbits firmware my screen won't turn on. I did the update yesterday before I went to bed, it worked fine all day then all the sudden about an hour ago it had a pixelated screen and hasn't turned on since. I use to love my Fitbit but now I'm very upset seeing as I was doing an update requested by Fitbit and now mine doesn't work. I've tried the reset that's on your forum and that doesn't work either. I will not be happy if I have to purchase a new one due to a firmware update!

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‎08-16-2019 21:24 - edited ‎08-16-2019 21:25

‎08-16-2019 21:24 - edited ‎08-16-2019 21:25

Hello @ARey93 welcome to the Community Forums.

 

Thanks for all the information and details that were shared in your post, your effort and patience troubleshooting this situation with our restart process prior to posting is appreciated. I was informed by our Customer Support team that they already provided you with assistance regarding this situation, therefore, I recommend you to contact them back if you have any additional questions about the information that was shared by them.

 

Don't hesitate to contact me back if you need anything else. By the way, I've moved your post to the Charge 2 board.

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