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Charge 2 losing time

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‎08-13-2019 16:23 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

‎08-13-2019 16:23 - last edited on ‎09-08-2020 13:47 by Fitbit Moderator

Hi!  Anyone have any issues of their Charge 2 watch 'losing' time.  Woke up this morning to have my watch being seven minutes off.  Thanks!

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‎08-14-2019 14:19

‎08-14-2019 14:19

Hello @parchquill99 welcome to the Community Forums!

 

I appreciate the information that was shared in your post. Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Charge 2 it should display the correct time, or the one that's on your mobile device. That said, I recommend you to verify if such information is correctly configured on your mobile device. 

 

This may be fixed by updating the time zone setting in your Personal Settings. For step-by-step instructions, please see our help article: How do I change the time on my Fitbit device? and let me know how it goes.

 

Keep me posted.

View best answer in original post

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3 REPLIES 3

‎08-14-2019 14:19

‎08-14-2019 14:19

Hello @parchquill99 welcome to the Community Forums!

 

I appreciate the information that was shared in your post. Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Charge 2 it should display the correct time, or the one that's on your mobile device. That said, I recommend you to verify if such information is correctly configured on your mobile device. 

 

This may be fixed by updating the time zone setting in your Personal Settings. For step-by-step instructions, please see our help article: How do I change the time on my Fitbit device? and let me know how it goes.

 

Keep me posted.

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‎08-15-2019 20:35

In response to RicardoFitbit

‎08-15-2019 20:35

Problem fixed! The firmware update finally completed and corrected the issue. Thanks so much for your assistance.

Sent from my iPad
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‎08-23-2019 17:40

In response to parchquill99

‎08-23-2019 17:40

Thanks for your reply and update @parchquill99, sorry for the delay in replying.

 

I'm happy to know that after updating the firmware version of your Charge 2 device your difficulties were resolved. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be here.

 

I want to suggest you to visit our discussion forums and participate. There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

 

Keep me posted. 

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