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Please Help Me.

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‎05-28-2020 17:13 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

‎05-28-2020 17:13 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

I can't get my Fitbit Charge 2 to sync with my Fitbit App no matter how many times I tried. It still says I last synced it on Tuesday when I last tried to sync my Fitbit Charge 2 on Thursday 28th May.  I was hoping someone could help me figure out what is going wrong with either my Fitbit Charge 2 or my Fitbit App. So I can actually get my steps on my Fitbit App again.

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‎05-31-2020 09:24

‎05-31-2020 09:24

What phone are you using? Have you tried clearing the cache in the app? Next I would try logging out of the app and logging back in. As a last resort try uninstalling the app, rebooting the phone and reinstalling the app. I am assuming you have bluetooth enabled on your phone.

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‎05-31-2020 17:38

In response to SunsetRunner

‎05-31-2020 17:38

I am using my tablet for my Fitbit App and yes it does have Bluetooth enabled on it. How do you clean the cache in the Fitbit App.

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