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Problem with Fitbit app

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‎10-15-2022 11:23 - last edited on ‎12-14-2022 13:05 by Fitbit Moderator

‎10-15-2022 11:23 - last edited on ‎12-14-2022 13:05 by Fitbit Moderator

My Fitbit charge4 watch says that I have to update the app to connect with mij Fitbit but I have the latest version of the app. Problem started after updating tot iOS 16.0.3

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3 REPLIES 3

‎10-17-2022 07:58

‎10-17-2022 07:58

Hi there @Anja3131. Welcome to Community Forums.

 

I appreciate the comments and insights. I'd recommend you check these articles, Why won't my Fitbit device sync? and How do Fitbit devices sync their data?.

 

Verify that both the Fitbit Firmware and iOS are updated to the latest version, and then try to restart your Fitbit device.

 

If you continue having this issue, please contact Support Team.

 

I'll be around. 

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‎10-17-2022 20:43

‎10-17-2022 20:43

I have tried everything on every forum. Reset FitBit, force quit app, uninstall app, reinstall app, turn bluetooth on and off, sync. Every time regardless of sequence I get the same f'ing message "download or update the FitBit App"  Phone is updated FitBit I think is updated, can't tell since I can't sync. But the reset I would assume would update if there was a new one.

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‎10-18-2022 09:26

In response to CateLN

‎10-18-2022 09:26

Hi there @CateLN, it's good to see you back in the Community.

 

I understand how you feel with this situation and I appreciate the troubleshooting steps performed.

 

If the steps provided didn't help you, please contact Support Team for further assistance.

 

Have a good day.

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