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Problems with IPhone XS ios13.3.1

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‎02-08-2020 01:39 - last edited on ‎09-22-2020 15:03 by Fitbit Moderator

‎02-08-2020 01:39 - last edited on ‎09-22-2020 15:03 by Fitbit Moderator

Hi there - new to the community, got my C3 a couple of weeks ago. I’m having troubles with the Fitbit app. When I tried to check my sleep graph, the app froze. So I deleted the app and now it just doesn’t download from the App Store.  

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‎02-08-2020 04:34

‎02-08-2020 04:34

@Jennysydney This sounds like an Apple issue, not a Fitbit one.  Have you tried restarting your iPhone, turning bluetooth off/on, and turning your WiFi (if used) off/on?  Once you've done those things, try to reinstall the Fitbit app again.

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-08-2020 04:34

‎02-08-2020 04:34

@Jennysydney This sounds like an Apple issue, not a Fitbit one.  Have you tried restarting your iPhone, turning bluetooth off/on, and turning your WiFi (if used) off/on?  Once you've done those things, try to reinstall the Fitbit app again.

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎02-11-2020 14:57

In response to Heather-S

‎02-11-2020 14:57

Thanks very much financebabe - seems to have worked! 👍🏼

Sent from my iPhone
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