Question about a replacement offer for Charge 3

[Beketaten]

Hello. Fitbit have offered me a replacement for a faulty Charge 3, or 50% off a different model.

I don't think the Charge 3 is sold anymore, does that mean I'll get a Charge 4 if I go for the straight replacement, or is there a choice of model? Do I get to choose the colour?' I am in the UK. 

Thanks for any help. 

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @Beketaten. Welcome to the community forums! 

Thank you for the detailed information and I'm glad to hear that you were offered with a replacement or a 50% discount. Regarding your question, I'd like to let you know that while the Charge 3 is not sold anymore, there might be some in stock for replacement. In this case, you can select the option for replacement, but if there isn't any available, I believe our team should get back to you with more information about the available options. 

Otherwise, please reply back to your case or contact our Support Team one more time and they will be more than glad to provide further information. Click here to get connected. 

See you around. 

[Jennsey702]

How do we go about getting this faulty discount. I've tried your hard resets and they haven't worked. This is my SECOND Charge 3 with the same issues after approximately 14-16 months of ownership. For the price this isn't acceptable. I love the fact that. I have such a long history to reflect back on in the app. I've heard the charge 4 is better with more bug fixes but it's all so disappointing. My screen is barely visible and from full charge to nothing in a few hours. If there is a way or method by which I can request a replacement or get a discount on a future device, I would appreciate it. 

[Beketaten]

I went through the help chat function and after trying a few solutions they sent me a link for a replacement or discount on a new model. Hope you get yours sorted, my Charge 3 is also 14 months old. 

[WilsonFitbit]

Hello @Jennsey702. Welcome to the community forums. @Beketaten Thank you for your reply and input. 

@Jennsey702 I'm sorry for the experience and thank you very much for the detailed information and for the troubleshooting steps you've tried prior to posting. At this time, I'd recommend contacting our Support Team for further assistance. They will be able to review your options.

Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal. Click here to get connected. On a side note, if you have questions about the Charge 4, I'd recommend posting your questions in the Charge 4 board where you will have more chances to get answers for your topics. 

@Beketaten I appreciate your help in reaching out to our Support Team. 

See you around.