Quick view doesn't always work

[Hydrant]

My Charge 2 will not charge.  It’s not my charger because it works on my old Charge 2.  I cleaned it as per instructions still not working

[HeydyF]

Hey @Hydrant , welcome to the Community! 

Thanks for bringing this issue to my attention and for trying to clean it's contacts. I'd like yo uto try to restart your Charge 2 by following these instructions: 

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You'll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker's display. Your Charge 2 will begin charging.
4. Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
5. Unplug your tracker from the charging cable. 

Let me know if it charges after that!