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Tracking problems

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‎02-24-2019 18:37 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-24-2019 18:37 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

My Fitbit tracks through the day fine but then when I sleep it isnt catching my heart rate anymore like it was before. And it will tell me that I have completed my daily tasks but then when I check the dashboard it says I didnt get any of them. 

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‎02-25-2019 05:10

‎02-25-2019 05:10

@Kaitlinfeest55  Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your Charge 2 isn't recording your activity. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Also check these tips to improve the heart rate reading on your device. Regarding the daily tasks could you share more information about this issue? Also please share some screenshots so I have a better idea of what you are seeing on your account.

 

I look forward to your reply!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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