QuickView not working

[ioneal]

For the last couple of weeks, when I go to look at my fitbit it will not light up.  I have to tap it to show the info.  Has any one else had this problem?  Anyone know how to fix it?

Moderator edit; Subject for clarity 

[RicardoFitbit · Accepted solution]

Hello @ioneal thanks for bringing this to my attention, it's a pleasure for me to help your with your concern and also to give you a warm welcome to the Community Forums.

Seems odd that the QuickView feature on your Charge 2 is not working as the way it was designed. To better assist you, can you please first verify that this feature is currently ON? Please follow the next steps on the Fitbit app:

1. Tap the Today tab , and tap your profile picture.
2. Tap your device image.
3. Find the option to turn off/on Quick View

If you haven't already done so, I recommend you to restart your device following the instructions from our help article: How do I restart my Fitbit device? and let me know how it goes.

Let me know if you have any additional questions.

[ioneal]

Thanks for your help.  My Quick View was turned off.  Dont know how but it was.

Thanks again.

[RicardoFitbit]

You're welcome @ioneal, thanks for your reply and update.

I'm happy to know that your concern was resolved after confirming that the QuickView feature was turned off. Don't hesitate to contact me back if you need anything else or have any additional questions for me to answer. I want to suggest you to visit our discussion forums and participate! There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

It was a pleasure to assist you! 

[ioneal]

Hi Ricardo,

I have another problem that popped up yesterday.  I have a Versa2 now and I have a message "This app requires the internet permission to be granted". I checked my settings and it does have permission but the message is still there.  There is an "X" on top but it doesnt do anything. I cant see my clockface because this message wont go away.  Any suggestions?

[KS76]

Hi, turned off the quick view, and now it has disappeared from the options list. How can I get it back?