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Re: Charge 4 not syncing

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‎10-26-2020 22:06 - last edited on ‎11-12-2020 13:16 by Fitbit Moderator

‎10-26-2020 22:06 - last edited on ‎11-12-2020 13:16 by Fitbit Moderator

I'm not sure which fitbit I have since I won it about a year ago for a contest, but it looks like a charge 4 and it stopped syncing also 😞

Has anyone responded to you?

 

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4 REPLIES 4

‎10-27-2020 04:47

‎10-27-2020 04:47

Hi, @SunsetRunner , The charge 4 was launched in April this year, the Charge 3 looks similar to the Charge 4. I'm going to move this post over to the Charge 3 board where others will be in a better position to assist you.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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‎10-27-2020 08:13

‎10-27-2020 08:13

No, they say you can contact them through Twitter,   which  I don't use. In the past fitbit has been really good,  but this has been going on for at least 3 weeks.   I have had the charge 4 since July.  This started just after October 13th,  the last update. 

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‎10-27-2020 08:47

In response to 1657Terri

‎10-27-2020 08:47

Same here, I can't get it to sync. 

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‎10-27-2020 08:58

In response to 1657Terri

‎10-27-2020 08:58

Can’t get my Charge 3 to sync. Purchased 4 months ago. Tried everything they recommended. Nothing works. 

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