Distance accuracy after update

[Steross23]

Hi 

I am having an issue too. I have had my fitbit charge 2 for over 2 years and its always worked great. However recently the distances are way out. I do routes i have run for years and i know the distances. 

Its showing my route correctly on the map and where i have been. But for some reason its giving different distances. Its the same for walks too.

I have tried

Reseting the fitbit

Turning off bluetooth and back on

Reinstalling the app

Turning the phone on and off.

Any help would be appreciated.

Thanks

[Steross23]

 

  

 

[Kyle_w_h]

yes, this is a perfect example. I think if you zoom in, you'll see that the line is pretty erratic, even if you were walking in a straight line. I think this causes distance problems and adds distance. I assumed it was an issue on my Ionic's GPS, but if you have a Charge, I think it's paired GPS, right? Is there something wrong with the software since the most recent update?

[Steross23]

Could someone from fitbit please respond to this issue. Its still happening. I have yet had no response. The following routes are exactly the same but record a mile difference.