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Re: Replacement charge2

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‎05-21-2019 12:51 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

‎05-21-2019 12:51 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

Hey. I also do not synchronize the watch and phone today. Ios updated, rebooted the phone and the watch several times. I tried other phones and nothing. Disconnected the watch from the account, so that as a new device connects, but the application does not find my watch.

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‎05-21-2019 13:21

‎05-21-2019 13:21

Hello @SunsetRunner you say that your phone had an update. 

Have you removed the Fitbit app, restarted the phone and installed a fresh copy of Fitbit?

 

Removing the tracker from the existing account is thre very last step to try since this step usually makes things worse. You will need to setup the tracker before toy will be able to sync. 

Have you removed the Charge 2 from your phone's bluetooth list of devices? The app might not be able RIP find ot if it is already connected,  and trusted.

 

I also moved your post to its own thread instead of jumping into a thread with possibly an unrelated problem. 

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