Charge 2 not connecting

[NeveofLI]

Hi, my mom just gave me her Charge 2 because she got an Apple Watch. I have been trying to pair it with my phone all day and it won’t do it. I go to the screen on the app for pairing and it asks if I have the device on, which it is, and I reset my Bluetooth a bunch of times. I know it’s not my Bluetooth because I’m connecting to my stereo and car fine. She doesn’t have this Fitbit on her account anymore nor the Dongle to plug into a computer so I can try it on there. What do I do?

Moderator edit: subject for clarity

[KittyGal]

This is happening to me on an android phone...... It seems like there is something wrong with the app.

I've deleted it reinstalled it and followed all the messages you have received. I get a 4 digit code on my Fitbit but when the app says connecting it just goes back to the screen with no device listed.

H E L P needed

[LiliyaFitbit]

A warm welcome to the Community @NeveofLI and @KittyGal ! I am sorry for the delayed response. 

@NeveofLI thank you for sharing the details of the difficulty you're experiencing with setting up Fitbit Charge 2 tracker which your mom gave you. I appreciate your efforts. Usually a missing requirement is the cause and I recommend confirming the steps to set up the device in this help article: How do I set up my Fitbit device? Move on to the troubleshooting steps if the issue persists.

@KittyGal thank you for sharing your experience. Have you checked if your phone is on the list of supported devices? You can confirm the complete troubleshooting steps here. 

Keep me posted on the outcome!

[Sandhya60]

seems to be an issue with the app on android and the charge 2, for no reason transmitting on May 22. Repeated downloads, reboots and relaunching resulted in nothing, now I see something is happening with lots of users....not just one or two

[Tony807]

Exactly the same problem, no sync since May 22. Have had my Charge 2 for 2 yrs without issue. Now i have run through every step of the troubleshooter without any success. Uninstalling and reinstalling has had no effect.

[SRay2]

Exactly same here. Last sync 22 May. App is constantly searching for fitbit. I then deleted my device and now I'm unable to pair it again as its still constantly searching for it.

[LiliyaFitbit]

Welcome to the Fitbit Community @Tony807 and @SRay2 !  @Sandhya60 it's nice to see you again in our Community Forums. I am sorry for the delayed response. 

@Sandhya60 and @SRay2 thanks so much for your efforts to resolve the syncing issue you're experiencing. I appreciate your efforts and understand your concern. I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue working with them. I know they will be glad to help you out and provide you a solution. 

@Tony807 thank you for joining the conversation and sharing your experience. I appreciate your troubleshooting efforts. If you continue experiencing difficulties, please let me know if you have Android or iOS and the OS. 

I'll be around if you need further assistance.

[petrozzini]

I am also trying to set my old charge 2 up on my daughter's iphone.  Everything is updated on all ends. I am having no luck with bluetooth locating the device

[SRay2]

I contacted Fitbit and had to turn the whole charge off. Connect the charge to the USB charger connected to a USB port and when the clock face is showing press and hold the button until it vibrates and you see it restarting. Then you can pair it. It worked for me.

Sent from my iPhone

[Gillgert]

So, I also have a charge 2 that just stopped syncing out of the blue on 28 May 2019.  I followed the trouble shooting steps of removing the device from bluetooth, removing the app, restarting the iphone, restarting the fitbit device........... numerous times.  After reloading the app, and wanting to add a new device under my fitbit account, I get an error code 403.  I tried downloading the app on a secondary phone, and get the exact same message as well on the desktop Microsoft fitbit app.  I know my charge 2 bluetooth is working, as it is found as a device on the pc. I have left facebook messages, messenger messages and even had a chat with a consultant in USA last night, but everything that was suggested is not helping.  I have a whole weeks worth of activities that must be uploaded and would not like to lose it, but would I need to rather reboot the device?  PLEASE HELP FITBIT.  This is my third HR charge in as many years. I can't lose this one too!

[LiliyaFitbit]

@petrozzini and @Gillgert welcome to the Community! It's nice to see you around @SRay2 !

@petrozzini thank you for your efforts to set up the tracker on your daughter's iPhone. Usually a missing requirement is the cause and I recommend confirming the steps to set up the device and troubleshooting instructions if you continue experiencing the difficulty. 

@SRay2 I am glad to hear you were able to set up the tracker. I appreciate your time and efforts and thank you for sharing the troubleshooting steps!

@Gillgert thank you for being a Fitbit customer, I understand how important it is to you to not lose your tracked activity. I appreciate your troubleshooting efforts, you can confirm the complete troubleshooting steps in this help article. If you get an error code 403, it's usually recommended to uninstall and reinstall the Fitbit app and try to sync again after that. Thank you for letting me know that you've already contacted Customer Support regarding this issue. I recommend to continue the assistance with them, I am sure they will help in the best possible manner and provide a solution.

If you have any questions, feel free to let me know.

[TonyaSuziQ]

Connecting to the USB charger and holding in the reset button on my Charge 2 worked for me tonight.  I did have to make several attempts but it finally reset and updated today's info and info since Sunday. I have a Samsung phone and it was probably about an hour later that my previous days stats updated to Fitbit app. 

[Steveok]

I have a Charge 2 for 2 years that was syncing to a Samsung J7 (Perx).  It sync'd for 2 years without a problem.  Then would not from April 5 - 21.  Then started again April 22 until May 22.  I chatted with Fitbit support and there were app updates on April 1, 16, May 13 and 22.  Looks like the app updates kill my syncing, restored it for a while and killed it again.  They say the Samsung J7 is not one of the supported devices.  Too bad it was for 2 years and then again until the latest app update.

Any chance of adding the J7 to a supported device?

[Steveok]

Now that's what i call service.  My phone started syncing again.  Have no idea why.  

[LiliyaFitbit]

A warm welcome to the Community @TonyaSuziQ and @Steveok ! 

@TonyaSuziQ I am glad to hear you were able to resolve the syncing issue with your Samsung phone by restarting the tracker. I appreciate your time and efforts! I am happy to hear you didn't lose any of your previously tracked information. 

@Steveok thank you for sharing the details of the difficulty you've experienced with syncing your tracker to your Samsung J7 (Perx). I am glad to hear it is syncing now! Samsung J7 (Perx) is not a supported device for the Fitbit app at this moment, however, it doesn't mean that it won't work with the app entirely, but rather that some of its functions might work intermittently. Our engineering team works really hard to keep up with every new phone and mobile device releases, so our customers can enjoy their trackers to the fullest. I recommend keeping an eye on this page, as it will be listed there when your device is fully supported (https://www.fitbit.com/devices).

I recommend trying these tips to improve syncing: What should I know about using the Fitbit app on my Android device? Move on to troubleshooting instructions if you continue experiencing syncing difficulties: Why won't my Fitbit device sync?

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums! 

[kakema07]

I am also having this problem, tried uninstalling app, restarting charge 2, unpairing and pairing again, still not syncing since May 22.

[LiliyaFitbit]

A warm welcome to the Community @kakema07 !

Thanks so much for taking the time to troubleshoot the issue you're experiencing with your Charge 2 not syncing since May 22nd. I would like to know if you continue experiencing this issue as, sometimes, it takes several attempts to restart the device and try other troubleshooting steps in order to the tracker to start syncing. 

I'll be around if you need further assistance.