Black lines on screen

[Sgmoss]

My screen is getting black lines across it and I can no longer read the time or date. It’s also starting to go through the rest of the screen. 😞

[RicardoFitbit]

Hello @Sgmoss welcome aboard, I'm here to help you with your Charge 2 display.

Seems odd that your device is showing some black lines on the screen. If you haven't already done so, can you please restart your Charge 2 following the steps from our help article: How do I restart my Fitbit device? and let me know how it goes? I'll be here waiting for your reply.

Let me know if you have any additional questions. 

[Sgmoss]

I already did that but it didn’t help.

Sent from my iPhone

[RicardoFitbit]

Welcome back @Sgmoss thanks for your reply and update. My sincere apologies for the delayed reply.

Thank you for taking in consideration the restart process that was previously posted. I'd like to let you know that I've moved forward with this and contacted our Customer Support team to continue providing you with assistance. That said, please check your email inbox periodically for their contact, they'll be in touch with you soon.

In the meantime they reach you out, let me know if I can do anything else for you. I'll be here if you need anything else too. 

[Afrocentriclove]

I too am having this issue. I looked on the help and user communities and performed the recommended troubleshooting by restarting and no such luck. Can you assist me? 

[RicardoFitbit]

Hello @Afrocentriclove welcome to our Community Forums! Pardon me for the delay in replying your post.

Thanks for troubleshooting this prior to posting. Our Support team was contacted on your behalf to receive further assistance with them, therefore, please constantly check your email inbox because they'll be in touch with you soon.

In the meantime they continue assisting you with this, let me know if you have any additional questions.